Q: – How do I pay for the work?  Or pay a deposit?

A: – No deposit is required and payment is made on completion of the work.  Payment can be made via bank transfer, PayPal or cash.   If payment, collection or drop off hasn’t been arranged within 6 weeks of completion, I do reserve the right to sell your guitar to cover my costs.

Q: – Will any extra work be carried out?

A: – Don’t worry you won’t get a bill for un-planned work.  Before I start to carry out any work, we will discuss your requirements and the costs involved.  If, whilst working on your guitar I find any faults, extra work or even recommendations (maybe a new nut etc.)  I will contact you and discuss costs etc. before going ahead.

Q: – What happens if my budget won’t stretch to all the things you recommend?

A: – That’s no problem, I will do the best available to me within your budget.

Q: – Can I supply my own parts?

A: – Of course you can.  I am also happy to supply parts to meet all budget types.

Q: - Whats the difference between the 4 step and 9 step fret polishing steps?

A:- The 4 step process uses fret rubbers 600, 800, 1200 grit and then polished. 

The 9 step starts at 240 grit paper, then moves up through 400, 600, 800, 1200, 1500, 2000, 0000 wire wool, then polished.

Q: – Can I just drop my guitar off?

A: – We are not a store and work is carried out at either my home or my studio, an appointment must be made.  Please get in touch and we can arrange a time.

Q: – Where can I drop off my guitar?

A: – Drop off can be made at my home workshop just outside Maidstone in Leeds village or my print studio in Pluckley Ashford.

Q: – Do you offer a collection and drop off service?

A: – Yes we do.  There is a charge for this, please get in touch with your postcode details for prices.  

Q: – Can I courier my guitar to you?

A: – Yes you can, please get in contact for an address.  I would recommend using a hard case and a lot of bubble wrap etc. I cannot be held responsible for any damages caused by your couriers.  Once the work has been completed and payment made, collection by your courier can be arranged. 

Q: – How long will you have my guitar?

A: – This does depend on how busy we are, but for most jobs we aim for a 10-15 working day turn around. For more challenging jobs it may take longer, but we will keep you updated with progress.

Q: - Can I get my guitar back quicker or do you do a while you wait service?

A: -  Sadly I do not offer a while you wait serivce. If you need your guitar back quicker than 10-15 working days or a specific date, I can normally accommodate a quicker turn around, depending on work load, but I charge an extra 20% ontop of any works carried out.

Q: - How long do I have to collect my guitar after the work is completed?

A: - Once the work has been completed, I'll get in contact to arrange collection. 

If your guitar is not collected within 15 days, a charge of £2.50 a day will be added for storing your guitar.  If your guitar isnt collected with 2 months, I reserve the right to sell it to recoup my costs.

Q: – Is my guitar safe with you.

A: – All instruments brought to 81 Guitar Works are treated with the up most care and attention. But if the worst should happen we are fully insured.