REPAIRS FAQ's
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Q:- Where are you based?
A:- My main workshop is in Oulton Broad, Lowestoft, Suffolk. Or you can find me at Noisy Hammer in Norwich, Wednesdays and Saturdays.
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Q: – How do I pay for the Repairs? Or pay a deposit?
A: – No deposit is required and payment is made on completion of the work. Payment can be made via bank transfer, PayPal or cash. If payment, collection or drop off hasn’t been arranged within 6 weeks of completion, I do reserve the right to sell your guitar to cover my costs.
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Q: – Can I just drop my guitar off?
A: – We are not a store and work is carried out at either my home or the Noisy Hammer shop, an appointment must be made. Please get in touch and we can arrange a time.​
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Q: – Do you offer a collection and drop off service?
A: – Yes. Please see the Collection and Drop Off page for prices.
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Q: How does the collection and drop-off service work?
A: Once your guitar is booked in, I’ll come to your location to collect it. After bringing it back to the workshop, I’ll assess its condition and call you to discuss the necessary work. Once the work is completed and payment is finalized, I’ll return the guitar to you.
Please note: If you decide not to proceed with any work, the delivery and collection fee, as well as a £30 minimum bench fee, will still apply. Tweaks or adjustments are not included in the collection and drop-off service.
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Q: – Can I courier my guitar to you?
A: – Yes you can, please get in contact for an address. I would recommend using a hard case and a lot of bubble wrap etc. I cannot be held responsible for any damages caused by your couriers. Once the work has been completed and payment made, collection by your courier can be arranged.
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Q: Can I get my guitar back quickly, or do you offer same-day/while-you-wait service?
A: Yes, I offer a same-day service for general setups and fret leveling, provided the guitar is dropped off before 10 AM and the service is pre-booked. Please note that availability depends on my schedule, as I may be working on other guitars, custom projects, or repairs. Other types of work are not included in the same-day service.
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Q: – Will any extra work be carried out?
A: – Don’t worry you won’t get a bill for un-planned work. Before I start to carry out any work, we will discuss your requirements and the costs involved. If, whilst working on your guitar I find any faults, extra work or even recommendations (maybe a new nut etc.) I will contact you and discuss costs etc. before going ahead.
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Q: – What happens if my budget won’t stretch to all the things you recommend?
A: – That’s no problem, I will do the best available to me within your budget.
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Q: – Can I supply my own parts?
A: – Of course you can. I am also happy to supply parts to meet all budget types.
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Q: - Whats the difference between a fret clean and a fret polish?
A:- The fret clean takes off some light corrosion and adds a light polish. It wont take out any scratches.
A fret polish, goes through various grits of sand paper and polishing compounds to leave you frets silky smooth. Bends become effortless, audiences and loved ones will be dazzled by the shininess of your frets, other guitar players will envy you and songs will be written and past down in history about how good your frets looked.... ok slight exaggeration, but your frets will look and feel amazing!
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Q: – How long will you have my guitar?
A: – This does depend on how busy I am, but for most jobs I aim for a 10-15 working day turn around. For more challenging jobs it may take longer, but we will keep you updated with progress.
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Q: - How long do I have to collect my guitar after the work is completed?
A: - Once your guitar has been booked in you will be given a collection (on or before) date.
If your guitar is not collected by the date agreed, fees will be added for storing your guitar.
If your guitar isn't collected with 1 month, I reserve the right to sell it to recoup my costs. I know this sounds harsh, but space is at a premium in the workshop and I don't have room to store guitars.
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Q: – Is my guitar safe with you?
A: – All instruments brought to 81 Guitar Works are treated with the up most care and attention. But if the worst should happen we are fully insured.
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Q: - Can i learn more about you?
A: - Yes click here and it will take to you to the About Me section.
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