By carrying out work with us (henceforth referred to as ’81 Guitar Works’/‘us’/‘we’/'I'/‘the company’),
you (henceforth referred to as (‘you’, ‘the customer’) agree that you have read, and agree to be bound by, the terms and conditions stated in this document. There is a 24 hour/1 full working day window for you to cancel the agreed work following booking in if you do not accept the terms outlined below. All decisions made by management regarding enforcement of this document are final.
1. The Process
1.1 Our standard workflow process is as follows:
1.2 Booking-in. This is when the guitar is on our bench and we’re assessing it, either with you there in person or remotely if you’ve posted it in. We may sometimes have to take your guitar and do this at a later date, for example if you arrive late for your booking.
1.3 It’s at this stage we’ll ascertain which jobs need to be carried out, and inform you of the available options.
1.4 We’ll try and cover everything, but we may miss things- for example if there’s a bad shim in the neck pocket, loose frets, wiring issues and so forth. If we spot anything at a later date we’ll inform you as soon as we notice.
1.5 Once the work to be carried out has been agreed, along with string choices and any specific requirements on our carbon copy booking pad we advising you to read it. We will also give you an ESTIMATED turnaround date
1.6 We’ll also give you an ESTIMATED price breakdown at this point. THIS AMOUNT MAY CHANGE ONCE WORK HAS BEEN COMPLETED.
1.7 We allow a ‘cool down period’ of 24 hours for you to inform us if you have changed your mind for any reason and cancel, or if you take issue with any item listed in this document. If you decide you don’t wish to proceed you’ll be welcome to collect your instrument back from us and there’ll be no charges or bad feelings.
1.8 After that 24 hours, we consider your job locked in and order any parts required to undertake the agreed work.
1.9 If the customer decides to cancel after the initial 24 hour ‘cool down period’ They are liable for the cost of any parts and labour/time taken ordering.
1.10 When it’s time to carry out the work, we’ll proceed as agreed, and call/email/text if anything needs clarification or if anything else comes up. We ask customers not to call for progress updates after the initial cool down period, as unnecessary correspondence slows down my working day considerably and will only delay your job(and others).
1.11 Once the work has been completed, we’ll send an email, to inform you of the job’s status and a collection date.
1.12 Invoices can be paid either with Cash, Card, or Bank Transfer.
1.13 All invoices must be paid in full before the guitar will be allowed to leave the workshop- no exceptions.
1.14 Once the guitar has left us, our WARRANTY will take effect. See part 4 below for more info.
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2. Turnaround and Deposits
2.1 Our turn around is normally 10/15 working days. Any delays are outlined in section 3.
2.2 We will inform you of our estimated completion date for your guitar upon booking-in- however this can change due to factors outlined in section 3 below.
2.3 Any queue jumping is subject to a charge detailed in the FAQ section of the website.
2.4 DEPOSITS/MATERIAL COSTS
2.4.1 Sometimes we need to take a deposit. If the parts required are over £100 or the value of the work exceeds the value of the instrument.
2.4.2 Paying a deposit does not guarantee your job will not be delayed by circumstances described in part 3 below.
2.4.3 All deposits/queue reservations are non- refundable if you change your mind about getting the work done.
2.6 Uncollected jobs
2.6.1 If your guitar is not collected by the date shown, the following additional costs will be added.
1st week = 10% on top of the original bill
2nd week = 15% on top of the new total
3rd week = 30% on top of the new total
4th week = 50% on top of the new total
2.6.2 Failure to collect your item by the end of the 4th week, will result in the instrument becoming property of 81 Guitar Works and sold to recover any costs.
2.6.3 I have a limited space. I’m repairs and custom builds, not storage.
3. Delays
3.1 Whilst we aim to complete work on your instrument(s) within the turnaround stated upon book-in, delays can sometimes happen as a result of the following:
3.1.1 -Unexpected surge in workload, delays in on a job in front of yours, time spent on booking-in, or unnecessary correspondence after a job has been booked in.
3.1.2 -Stock shortage (or delay in previously-ordered stock reaching us)
3.1.3 – Staff/family illness
3.1.4 -Force Majeur events (ie ‘act of god’)
3.2 For the reasons stated in 2.1.1 through 2.1.4, our turnaround times are to be considered our TARGETS only, and are NOT BINDING. All dates given by us for completion of repairs are to be considered ESTIMATES ONLY and we will not be liable for any loss/compensation as a result of failure to meet these dates.
3.2.1 Failure to meet these dates does not entitle the customer to cancel the work.
3.2.2 Failure to meet these dates does not entitle the customer to any discount on the work.
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4. Warranty
4.1 I stand behind my work, and take great pride in the quality of service I offer, and in upholding 81 Guitar Works reputation.
4.2 As a result, we offer a generous 30 day warranty on all work undertaken. We will hand you a setup carbon copy sheet when your job is booked in, which will function as your warranty card so keep it safe! If you loose this card, you loose your warranty with it.
4.2.1 In some rare cases we may offer/need to undertake work which may not include a warranty. This usually involves bodges and/or quick fixes, or extremely risky jobs such as glue repairs.
4.3 This warranty covers the following:
4.4 Truss rod adjustment -for example, if the neck settles flatter than it should after a few days and the low frets start buzzing. Necks can move when the guitar moves to an area with different temperature/humidity, so we’ll cover you for this over a 1-month period while your guitar settles in post-setup.
4.4.1 Faulty parts (any faulty parts will become apparent almost immediately- however if something isn’t working as it should or stops working within a month of installation we can safely assume it’s a manufacture error.)
4.4 This warranty does NOT cover the following:
4.4.1. Manufacturing or design flaws/shortcomings
4.4.2 Fret buzz resulting from poor playing technique. I.e. you’re hitting it too hard or trying to make it buzz.
4.4.3 Force Majeur events.
4.4.4 Reasonable Wear and Tear
4.5 The warranty will be VOIDED under certain circumstances:
4.5.1 Customer, or anyone not affiliated with 81 Guitar Works, tweaking the setup (eg, lowering the action until it buzzes, and then bringing it in complaining it now buzzes...) If this is the case, you will be charged for another full setup.
4.5.2 Extortion. Have you tried not being a dick?
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5. Mechanical limitations
5.1 The laws of physics and mechanics place certain restrictions on what is possible.
5.2 We have a wide range of different set up actions in order to guarantee buzz-free playing. Depending on the player, tuning and style of music played.
5.3 We will inform you of limitations upon book-in… but if you want a 1mm action on a 7.25 radius board with 9’s… not gonna happen, I can changed physics.
5.4 If you insist that we set up your guitar to settings beyond our recommendation/out of our specification, there will be no warranty, and no guarantee of zero fret buzz. We will always advise you of what is possible, and will not be held responsible for a setup with issues occurring from poor understanding of the science behind it... to put it another way, please trust us to know what your guitar’s limits are.
5.5 If you have unorthodox setting requirements, we will however do our best to accommodate you, provided you accept the above.
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6. Workshop Damage to Customer Guitars
6.1 We are EXTREMELY careful with all customers’ guitars, and treat them with infinitely more care then we would our own.
6.2 In some rare cases, accidents can happen. If we become aware of having damaged your guitar in any way, we will inform you as soon as this happens.
6.3 If you find damage to your guitar after you collect it, we would require you to provide evidence the damage was not present upon drop-off before discussing compensation.
6.4 We of course have facility for repair and parts replacement, our policy is to improve where possible.
6.5 In the unlikely event of total loss in the workshop, replacement to the current market value will be discussed.
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7. Outbound Couriers
7.1 All outbound instruments are shipped with safety in mind, loose parts are secured and boxes are well padded with packing materials.
7.2 You must pay for any shipping costs to and from 81 Guitar Works.
7.3 You must supply us with a relevant wholly correct address, phone, email details and suitable delivery date
7.4 81 Guitar Works are not liable for any damages incurred in shipping.
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8. Inbound Couriers
8.1 This is your responsibility to:
for shipping
8.1.1 Pack the guitar adequately
8.1.2 Secure loose parts
8.1.3 Provide suitable case or box material
8.1.4 Attach our full address:
8.1.5 provide full contact details for it’s safe return, Full Address, Full name, Phone and Email
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9. Customer Instrument Photos
9.1 We sometimes take photos of instruments we are working on to use as part of our promotional strategy, on our website and social media.
9.2.1 By leaving an instrument with us you’re giving us permission to use them for these purposes and post online for all to see.
10. Data protection
10.1 We will not sell our database of customer information.
10.3 We may record emails, text messages, audio/ video(via our security cameras), and call logs as proof of work agreed or undertaken.
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11. Security (and Customer Bans)
11.1 We reserve the right to ban customers and if required inform the police.
11.2 Racism, any kind of phobic or violence will not be tolerated and will dealt with accordingly.
11.3 We have security cameras and microphones on the premises which are in operation 24/7. We will use the information from these to prosecute thieves to the full extent of the law
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12. Collection and drop off.
12.1 No assessment will be undertaken at your location.
12.2 If you decide not to proceed with any work, the delivery and collection fee, as well as a £30 minimum bench fee, will still apply. Tweaks or adjustments are not included in the collection and drop-off service.
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English law shall govern these conditions and any agreement between the customer and 81 Guitar Works.
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Booking you instrument in with 81 Guitar Works is an agreement to all terms and conditions.
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All this makes me sound like a right tyrant.. I'm not, I'm and fairly easy going guy, that just wants to get your guitar playing as best as it can.. but unfortunately theres a lot of knobs heads in the world and I need to cover myself from these idiots.