Terms Of Service & Refund Policy
This policy will explain the customer's rights of warranty, refund, or exchange.
Updated October 2025
Custom Orders:
When making a custom order through the 81 Guitar Works website, you will receive a personal experience to ensure you receive the exact item you were hoping for. This includes correspondence with me to discuss style, hardware, and finish. The process from start to finish can take up to 8 - 52 weeks for custom guitars, depending on payment type and spec list.
Turn around for pedal board and other items form the shop will be 2-4 weeks as everything is custom made.
If for reasons beyond our control, the build time needs to be extended we will contact you and let you know your new delivery date.
Once specifications and a quotation have been agreed we will require payment in full or the first staged payment before any work can begin.
Custom orders are non-refundable.
Standard Stock Orders :
Standard products ordered via the website will require full payment before the item is shipped.
Colours, finishes, are also considered sold as seen, however, colour variations can occur due to supply.
We can offer a repair or exchange on items and will cover shipping within the UK.
Another option would be for us to send you the replacement part required.
Should you discover an aesthetic fault, this would need to be logged with us in the first 48 hours, please email 81guitarworks@gmail.com and we will ask for photos of the fault along with images of the original packaging it was sent in and proof of documentation.
This does not include personal damage.
With all 81 Guitar Works products this policy does not cover wear and tear or general use of the item.
Merchandise:
All merchandise on the 81 Guitar Works website is eligible for a 30-day returns policy. With clothing, this is only eligible if the item is returned in its original condition, not worn or washed. It must be returned to us in its original packaging.
This can include items that are ordered in the wrong size, colour, or if the item is faulty; there must be proof shared with 81 Guitar Works to arrange an exchange.
With any request for a refund please email